Shipping policy
Shipping Policy
At Aura Chandeliers, we take logistics seriously. Shipping high-value lighting requires care, coordination, and clear communication, and our process is designed to ensure your order arrives safely, on time, and exactly as expected.
Shipping Coverage Area
We currently ship to addresses within the continental United States only. At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations.
Order Confirmation
Once your order is placed, you will receive an order confirmation email acknowledging receipt of your purchase. This email confirms that your order has entered our system and is being prepared for fulfillment. If any additional information is needed to process your order, our team will reach out promptly.
Order Processing Time
Orders require 3–5 business days for processing before shipment. This includes order verification, quality checks, and preparation for carrier pickup. For out-of-stock or custom items, extended processing windows will be clearly stated directly on the product page before purchase. In these cases, we will contact you directly with updated timelines before your order ships.
Our daily order cut-off time is 5:00 PM (CST). Orders placed after 5:00 PM will begin their 3–5 business day processing window the following business day.
Shipment Notification & Tracking
As soon as your order leaves our facility or supplier warehouse, you will receive a shipment confirmation email with tracking information. Tracking updates take up to 24 hours to appear, depending on the carrier. For freight shipments, tracking details may be provided in a separate communication with delivery coordination information.
Estimated Delivery Time
Once shipped, orders arrive within 3–7 business days. Combined with processing time, total delivery time ranges from 6–12 business days.
Shipping Carriers
We partner with trusted domestic carriers including FedEx, UPS, USPS, and professional freight carriers. Large or heavy chandeliers are shipped via freight to ensure safe handling and secure transport. All shipments are professionally packaged and insured.
Shipping Costs
Standard Shipping: We are proud to offer Free Standard Shipping on all orders across the continental United States. There are no hidden handling fees or surprise delivery charges at checkout.
Delays & Exceptions
While we work hard to meet estimated delivery windows, delays can occasionally occur due to weather, carrier disruptions, or logistical constraints. If a delay impacts your order, we will proactively notify you with updated information. Our team monitors shipments closely and remains available to assist if issues arise.
Contact Information
If you have questions about shipping, delivery coordination, or order status, our support team is here to help. Please contact us at sales@aurachandeliers.com, and we’ll respond as quickly as possible with clear, helpful guidance.
We appreciate your trust in Aura Chandeliers and are committed to delivering a smooth, professional shipping experience from start to finish.
